1. Order Processing

• Orders are processed after successful confirmation of payment and order details.
• Orders are generally processed during our regular business hours.
• Orders placed on Sundays or public holidays may be processed on the next working day.
• Processing time may vary depending on product availability, verification and other operational requirements.

2. Shipping & Delivery

• Orders are shipped to the delivery address provided by the customer during checkout.
• Delivery timelines may vary depending on the customer's location, product availability and courier service.
• Estimated delivery timelines displayed during checkout or order confirmation are indicative and may vary due to circumstances beyond our control.
• Customers are requested to provide a complete and accurate delivery address and contact number.

3. Shipping Charges

• Applicable shipping charges, if any, will be displayed during the checkout process.
• Shipping charges may vary depending on the product, order value, delivery location and applicable shipping service.
• Any applicable additional charges will be communicated to the customer where necessary.

4. Order Tracking

• Once the order is dispatched, tracking details may be shared with the customer through the registered contact details.
• Customers can use the tracking information provided by the courier service to check the shipment status.
• Tracking information may take some time to become active after the shipment has been dispatched.

5. Delivery Attempts

• The courier partner may make multiple delivery attempts depending on their delivery procedures.
• Customers should ensure that someone is available at the delivery address to receive the order.
• If delivery is unsuccessful due to an incorrect address, unavailable recipient or other customer-related reasons, additional delivery attempts or charges may apply.

6. Delayed Delivery

While we make every effort to deliver orders within the estimated timeframe, delivery may be delayed due to circumstances such as:

• Weather conditions or natural events.
• Transportation or logistics delays.
• Courier service disruptions.
• Public holidays or unforeseen operational issues.
• Incorrect or incomplete delivery information.

7. Damaged Package / Product

• Customers are advised to inspect the outer packaging at the time of delivery.
• If the package appears visibly damaged, customers should take clear photographs or videos before opening the package.
• Any damage noticed after opening the package should be reported to Eswaran Appliances as soon as possible.
• Damage claims are subject to verification and approval.

8. Incorrect / Incomplete Address

• Customers are responsible for providing the correct name, address, PIN code and contact number during checkout.
• Eswaran Appliances will not be responsible for delivery delays caused by incorrect or incomplete address information provided by the customer.
• Additional shipping charges may apply if a shipment needs to be re-dispatched due to an incorrect address.

9. Product Availability

• Orders are subject to product availability.
• If an ordered product becomes unavailable after the order is placed, we may contact the customer regarding the available options.
• In such cases, the customer may be offered an alternative product, order adjustment or applicable refund.

10. Delivery Confirmation

• Delivery is considered complete once the order has been delivered to the address provided by the customer.
• Customers are advised to retain the invoice and delivery documents received with the order.