1. Return Policy

• Products once sold are generally not eligible for return or exchange, except under approved circumstances.
• Returns or exchanges may be considered in cases of manufacturing defects, transit damage, or incorrect products delivered.
• To be eligible for a return or exchange, the product must be unused, in its original condition, and returned with the original packaging, accessories and manuals, wherever applicable.
• A valid invoice, order number or proof of purchase is required to process any return or exchange request.

2. Replacements

• Replacements are provided only for defective, damaged or incorrectly delivered products, subject to verification and approval.
• Replacement is subject to product availability.
• If the same product is unavailable, an appropriate resolution may be provided after verification.

3. Damaged Products

• Customers are advised to check the product and package condition immediately upon delivery.
• Any visible damage should be reported to Eswaran Appliances as soon as possible with clear photographs or videos of the package and product.
• The product may be subject to quality inspection before a replacement or other resolution is approved.
• Damage caused after delivery due to mishandling, improper installation or misuse will not be considered under the return policy.

4. Wrong Product Delivered

• If you receive a product different from the one ordered, please contact us with your order details and photographs or videos of the product received.
• After verification, Eswaran Appliances may arrange for the incorrect product to be collected.
• The correct product will be provided subject to availability.

5. Defective / Non-Functional Products

• Manufacturing defects must be reported within the applicable replacement period.
• Products may be subject to quality inspection or verification by the respective brand or service centre.
• If the defect is confirmed, replacement or another applicable resolution will be provided according to the product and manufacturer terms.

6. Warranty

• All products are covered under the respective manufacturer's warranty, wherever applicable.
• Warranty claims are governed by the manufacturer's terms and conditions.
• Damage caused by misuse, improper installation, accidents, voltage fluctuations, unauthorized repairs or modifications may not be covered under warranty.
• Customers are advised to retain the purchase invoice and warranty documents for future warranty claims.

7. Cancellation Policy

• Orders may be cancelled before dispatch, subject to the order status.
• Once an order has been dispatched or handed over for delivery, cancellation may not be possible.
• If cancellation is accepted before dispatch, the applicable refund will be processed according to the payment method and order status.
• Eswaran Appliances reserves the right to cancel an order in exceptional circumstances such as product unavailability, pricing errors or operational issues.

8. Products Not Eligible for Return / Exchange

• Products damaged due to misuse or improper handling.
• Products that have been altered, repaired or modified by an unauthorized person.
• Products returned without original packaging, accessories or invoice, wherever applicable.
• Products damaged after delivery due to improper installation or usage.
• Products specifically marked as non-returnable or non-exchangeable on the product page.

9. Refund Policy

• Refunds, wherever applicable, will be processed only after the returned product has been received and successfully verified.
• Approved refunds will be initiated to the original payment method, wherever technically possible.
• The time taken for the refund to reflect in the customer's account may vary depending on the payment provider or bank.

10. How to Request a Return / Exchange

1. Contact Eswaran Appliances Customer Support with your order details.
2. Provide your order number or invoice number.
3. Clearly explain the reason for the return or exchange request.
4. Share photographs or videos of the product and packaging when requested.
5. Wait for confirmation from our support team before sending the product back.